Last updated: October 5, 2026
30-day return requests
You may request a return within 30 calendar days after your order is delivered. Email jie730264@gmail.com with your order number, the item you want to return and your request. This voluntary return window is in addition to any mandatory rights you have for faulty goods, misdescription or cancellation under applicable law.
Change-of-mind returns
Items should be unused, unwashed and in their original condition, with included accessories and tags where supplied. Please keep the original packaging where reasonably possible. You may inspect an item as you would in a shop; any deduction for handling that reduces its value will only be made where lawful and explained to you. No restocking fee applies to an eligible return.
How to return an item
Contact us first to receive the correct return address and instructions. Do not send an item to the sender address on the parcel unless we confirm it is the return address. After receiving the instructions, send the return promptly and keep proof of postage. Use a tracked service when reasonably available. If you need more time or cannot follow an instruction, contact us before shipping.
Who pays return shipping
For a change-of-mind return, you pay the direct return-shipping cost unless we agree otherwise or applicable law requires a different result. If we supplied an incorrect, faulty or materially misdescribed item, we will arrange a remedy and cover reasonable return costs where a return is required. Contact us before paying for shipping so we can agree the appropriate method.
Damaged, incorrect or missing items
Tell us as soon as reasonably possible and include your order number and a description of the problem. Photographs of the item and packaging may help. We will review the issue and arrange an appropriate replacement, refund or other remedy. A short reporting delay does not remove your mandatory rights.
Refunds
We will tell you the outcome after reviewing the return. Approved refunds are sent to the original payment method unless another lawful arrangement is agreed. We aim to issue an approved refund within 7 business days after receiving and checking the return; your payment provider may need additional time to display it. Any shorter legal deadline takes priority. Standard outbound delivery charges will be refunded when required by law; optional premium delivery upgrades may be excluded where permitted.
Exchanges and cancellations
Contact us to discuss an exchange; replacement availability is not guaranteed. If an exchange cannot be arranged, an eligible return and a separate new order may be the simplest option. Contact us quickly to cancel before dispatch. Once dispatched, the return process may apply.
Your statutory rights
If your local law gives you stronger rights, those rights apply. For example, eligible consumers covered by EU or UK distance-selling rules may have a 14-day cancellation right, subject to lawful exceptions. Our policy does not replace protections for defective or misdescribed goods.
Business information
Business operator: Monica Everett
Physical business address: 1326 Little McCall Rd, Guyton, GA 31312, United States
Customer support email: jie730264@gmail.com
Customer support hours: 24 hours a day, 7 days a week
Do not send a return to the physical business address unless customer support specifically confirms it as the return destination for your request.